Approval Center
This section describes the new Approval Center page functionality for the wallet user soft deletion and undeletion action approvals.
The 'Approval Center' page will be available for all Root Admin Users in the GCP Backoffice System. This page will list all the actions( for soft deletion or undeletion of Wallet users) that are pending approval.
The Approval Centre page will display all the actions that the Root Tenant users have requested for approval to soft delete users from the system for various reasons. The details of the request will be available once the action is selected for a detailed view. The Approval Center page displays the following information for each action in the table:
Requested at - the date and time when the user request was placed.
User ID - the unique reference ID of the Wallet user.
Username - the registered username of the Wallet user.
Email - the registered email address of the Wallet user, which is masked and displayed for reference.
Phone Number - the registered mobile phone number of the Wallet user, which is masked and displayed for reference.
Registered Date - the date and time of registration of the wallet user in GCP.
Status - the current status of the Wallet user in GCP.
Country Code - the Wallet user’s country code.
Deleted At - the date and time when the wallet user was deleted from the system.
Delete Reason - the reason for the user to be deleted from the system.
Review - to approve or reject the request.
The request details can be viewed by selecting one of the actions displayed.
If the request is made by the viewing root admin user, then the action will only be viewable and not be available for approval or rejection.
Only those requests made by other root admin users are available for approval:
If you are the requester, the action is not available for approval/rejection. View the request details by selecting the action and scrolling down to see the 'Approve' and 'Reject' button options. After reviewing the request, as an approving authority, you may choose the 'Approve' or 'Reject' buttons appropriately.
Note: The request will be available on the Approval Center page for 90 days. If the approver does not respond within this time, then the request will expire. The status of the Wallet user will not be changed after the request expires. To change the status of the Wallet user, a new request should be made by the requesting Root Tenant Admin user.
Upon choosing the 'Approve' button, a further warning message is displayed to inform the admin user that the wallet user's access will be disabled until, and if, it is reinstated :
Once the approval is processed, an action successful message will be displayed on the top right corner of the page.
Now, check the Wallet Users page to ensure that the user status has been changed to 'Inactive':
Reject Soft Delete Request:
If the request is rejected, then a warning message is displayed to the user to indicate that the reject option will keep the status of the user unchanged:
Once the 'Reject' is selected, the request is processed accordingly. Check the status of the Wallet User from the Wallet Users page:
The request to undo the soft delete was rejected and hence the status of the Wallet User remains 'Inactive'.
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