View and Update Wallet User Details

This page describes the Wallet User Details Page on the Backoffice portal.

The Wallet User's details can be viewed by selecting the user record and clicking on it.

Click the highlighted record to view the details

This will open a new page that will display all the details of the Wallet User.

Wallet User Detail Page

The Wallet User Detail page will display the user's profile information which is not editable, like:

• User ID

• User name

• Masked Email Address

• Masked Phone number

The next one is the 'Manage Account Status' section, which is editable by the Admin user. As the GCP Root Tenant Admin, you can soft delete the Wallet user by changing the status from 'active' to 'inactive' to delete and vice versa to undo delete.

The editable and mandatory fields are:

• Status: The user's current status will be displayed and it can be changed to 'inactive' if the user is to be soft deleted or 'active' if the action is to undo the soft delete.

• Reason: The Admin user must select a relevant reason from the drop-down list for soft deleting or reversing the soft delete action of the wallet user in GCP. This is a mandatory field and a suitable reason must be selected. If no reason is selected the error message is displayed as shown. The drop-down list will consist of the following options:

  Reasons (active → inactivate):

  • Malicious Activity

  • User Requested

  • Account Compromised

  • Etc

  Reasons (inactive → activate):

  • Reactivation Request

  • Miscommunication

  • Account Resolve

  • Etc

• Comment: You can also comment in the text box to include any additional notes for this request. This is an optional field and can be left blank as well.

Once the required fields are filled, the 'Update' button should be selected to confirm the change.

Click on Update to save changes

Another warning pop-up message is displayed to inform about the change and get the user's final confirmation before proceeding.

Warning Message

Upon selecting the 'Send request' option, the back office system will send an email to the approver to inform about the change and request approval from another Root Tenant Admin user to update the Wallet User status. A success message is displayed on the top right corner as shown below:

Update and send email request was successful

The format of the email is as below sent to the root admin user is:

Email to Admin user for approval

The Root tenant admin user can view the requests that are pending approval by checking the 'Approval Centre' page.